You’ve Got Questions – We’ve Got Answers
We understand that you may have several questions pertaining to your first visit, insurance, what to expect, and billing inquiries. Below are some of our most frequently asked questions.
We understand that you may have several questions pertaining to your first visit, insurance, what to expect, and billing inquiries. Below are some of our most frequently asked questions.
Use a heating pad or hot pad before you stretch or if you have a muscle spasm. We recommend that after an acute injury you should use ice for 48 hours to help control pain and spasms while minimizing the total damage of the injury by lowering the metabolic needs of the healthy tissue surrounding the injury site.
Most therapy treatments are covered by health insurance. We will assist you in determining the amount of your insurance coverage as well as the frequency of treatments.
Pivot Physical Therapy takes most major insurance providers. Please visit our insurance page for a listing of all of the associated insurance companies by area/state. If you have more specific questions, contact the Pivot Physical Therapy clinic nearest you and our front office staff will be happy to answer any questions.
Call InTouch to report:
Dial toll-free 1.866.PIVOT.18 (1.866.748.6818) 24 hours a day, 7 days a week.
A written summary of your call will be sent to the Pivot Physical Therapy Director of Corporate Compliance.
Your call can be anonymous or you can leave your name and telephone number, if you prefer someone from Pivot Physical Therapy to contact you directly.
At Pivot Physical Therapy, we treat a variety of injuries. In fact, the majority of injuries are non-sports related; they may be post-surgical, work-related or as a result of an accident. Our therapists are trained to meet all of your needs.
Most therapy treatments are covered by health insurance. We will assist you in determining the amount of your insurance coverage as well as the frequency of treatments.
Please remember to bring with you your doctor’s prescription (if you have one), your insurance card, a photo I.D., a change of comfortable clothing (or come dressed in comfy clothing), and completed paperwork. You can find all of the paperwork you’ll need for your first visit on our Initial Visit page. Please feel free to contact us before your appointment if you have any questions.
Upon discharge, you will be given a home exercise program to further enhance your rehabilitation outcome and prevent the possibility of future re-injury. You also have the option to participate in our Wellness Program.
We are located throughout the Mid-Atlantic region with clinics in Delaware, Maryland, Pennsylvania, Virginia, Washington DC and West Virginia. To find a location, click here.
Our front office staff will answer any question you have regarding billing. However, to speak directly to our billing team please call 866.940.3926.