Use a heating pad or hot pad before you stretch or if you have a muscle spasm. We recommend that after an acute injury you should use ice for 48 hours to help control pain and spasms while minimizing the total damage of the injury by lowering the metabolic needs of the healthy tissue surrounding the injury site.

Most therapy treatments are covered by health insurance. We will assist you in determining the amount of your insurance coverage as well as the frequency of treatments.

Pivot Physical Therapy takes most major insurance providers. Please visit our insurance page for a listing of all of the associated insurance companies by area/state. If you have more specific questions, contact the Pivot Physical Therapy clinic nearest you and our front office staff will be happy to answer any questions.

Call InTouch to report:

• Violations of the Code of Conduct and Ethics
• Conflicts of Interest
• Illegal Activities
• Discrimination, Harrassment, or Workplace Violence
• Theft or Fraud
• Safety, Health or Environmental Issues
• Privacy Issues

Dial toll-free 1.866.PIVOT.18 (1.866.748.6818) 24 hours a day, 7 days a week.

A written summary of your call will be sent to the Pivot Physical Therapy Director of Corporate Compliance.

Your call can be anonymous or you can leave your name and telephone number, if you prefer someone from Pivot Physical Therapy to contact you directly.

At Pivot Physical Therapy, we treat a variety of injuries. In fact, the majority of injuries are non-sports related; they may be post-surgical, work-related or as a result of an accident. Our therapists are trained to meet all of your needs.

Your first appointment will last approximately one hour.  Your therapist will complete a comprehensive evaluation which includes: medical history review, diagnostic testing, thorough evaluation of your flexibility, strength and endurance, your current functional deficits and your goals with therapy.  At the conclusion of your appointment, your therapist will explain your personalized treatment plan and answer any questions you may have.  Your participation and commitment are required to achieve the best outcomes.

Please remember to bring with you your doctor’s prescription (if you have one), your insurance card, a photo I.D., a change of comfortable clothing (or come dressed in comfy clothing), and completed paperwork. You can find all of the paperwork you’ll need for your first visit on our Initial Visit page. Please feel free to contact us before your appointment if you have any questions.

Upon discharge, you will be given a home exercise program to further enhance your rehabilitation outcome and prevent the possibility of future re-injury. You also have the option to participate in our Wellness Program.

We are located throughout the Mid-Atlantic region with clinics in Delaware, Maryland, Pennsylvania, Virginia, Washington DC and West Virginia. To find a location, click here.

Our front office staff will answer any question you have regarding billing. However, to speak directly to our billing team please call 866.940.3926.