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You Have Questions and We Have Answers!

Do you have questions about the services offered at Pivot Physical Therapy?  If so, we are delighted to answer them!  Read our frequently asked questions below. If you don't find the answer you're looking for, please submit your question below.

I'm starting a half marathon training program, but it's so hot! How do I avoid getting sick when I work out in the summer heat?


Acclimate - Let your body gradually adapt to the heat by spending time outdoors periodically during the day versus an all or nothing approach.

Beverages - Drink plenty of fluids; water is best. Avoid sodas and energy drinks. If you like a little zest, flavored waters are okay. Remember to take frequent water breaks and replenish fluids that are lost during workouts. Don't wait until you're thirsty to drink.

Clothing - Wear light, breathable fabrics and light colors. Dark colors attract heat.

How long will my first appointment last?


Your initial visit will usually last one hour. Your therapist will provide a thorough evaluation and initial treatment. It is recommended that you wear comfortable clothing.

Are physical therapy treatments covered by health insurance programs?


Most therapy treatments are covered by health insurance. We will assist you in determining the amount of your insurance coverage as well as the frequency of treatments.

Do you have to be an athlete to receive your services?


At Pivot Physical Therapy, we treat a variety of injuries. In fact, the majority of injuries are non-sports related; they may be post-surgical, work-related or as a result of an accident. Our therapists are trained to meet all of your needs.

What will happen once therapy is completed?


Upon discharge, you will be given a home exercise program to further enhance your rehabilitation outcome and prevent the possibility of future re-injury. You also have the option to participate in our Wellness Program.

After an acute injury, should I use ice or a heat pad?


Use a heating pad or hot pad before you stretch or if you have a muscle spasm. We recommend that after an acute injury you should use ice for 48 hours to help control pain and spasms while minimizing the total damage of the injury by lowering the metabolic needs of the healthy tissue surrounding the injury site. 

Are you in my network?


Pivot Physical Therapy takes most major insurance providers. Please visit our insurance page for a listing of all of associated insurance companies by area/state. If you have more specific questions, contact the Pivot Physical Therapy clinic nearest you and our front office staff will be happy to answer any questions.

Who should I contact with billing questions?


Our front office staff will answer any question you have regarding billing. However, to speak directly to our billing team please call 866.940.3926.

Where are you located?
We are located throughout the Mid-Atlantic region with clinics in Delaware, Maryland, Pennsylvania, Virginia, Washington DC and West Virginia. For a full listing of our locations download the file here
Do you have a compliance question?

Call InTouch to report:

  • Violations of the Code of Conduct and Ethics
  • Conflicts of Interest
  • Illegal Activities
  • Discrimination, Harrassment, or Workplace Violence
  • Theft or Fraud
  • Safety, Health or Environmental Issues
  • Privacy Issues

Dial toll-free 1-866-PIVOT-18 (1-866-748-6818) 24 hours a day, 7 days a week.

A written summary of your call will be sent to the Pivot Physical Therapy Director of Corporate Compliance.

Your call can be anonymous or you can leave your name and telephone number, if you prefer someone from Pivot Physical Therapy to contact you directly.

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Check out all of the wonderful community events the Pivot staff has participated in or is scheduled for in the near future.  
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